Shipping policy
Last Updated: July 2026
Thank you for shopping with LuxryPaw. We're committed to delivering your order safely and efficiently.
Shipping Locations
At this time, LuxryPaw ships exclusively within the United States.
We are currently unable to ship internationally.
Free Shipping
We proudly offer FREE Standard Shipping on all orders shipped within the United States.
There is no minimum purchase required to qualify for free shipping.
Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully confirmed.
Orders are not processed or shipped on weekends or public holidays.
During busy periods, processing times may be slightly longer.
Estimated Delivery Time
After your order has been processed, estimated delivery is:
7–12 Business Days
Please note that delivery times are estimates and may vary due to:
- Weather conditions
- Carrier delays
- Public holidays
- High shipping volumes
- Customs or transportation disruptions
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information, where available.
Please allow up to 48 hours for tracking information to become active after shipment.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.
If an incorrect or incomplete shipping address is provided, shipping delays or additional shipping charges may occur.
If you notice an error in your shipping address, please contact us as soon as possible before your order is dispatched.
Lost Packages
If your package appears to be lost during transit, please contact our support team.
We will work with the shipping carrier to investigate the shipment and help resolve the issue as quickly as possible.
Where appropriate, we may provide a replacement order after completing our investigation.
Damaged Deliveries
If your order arrives damaged, please contact us within 48 hours of delivery.
Please include:
- Your order number
- Photos of the damaged product
- Photos of the shipping box
- Photos of the shipping label
This helps us resolve your claim quickly.
Delivery Delays
While we strive to deliver every order within the estimated timeframe, delays outside our control may occasionally occur.
We appreciate your patience and understanding if unexpected shipping delays arise.
Contact Us
If you have any questions about shipping or delivery, please contact us:
LuxryPaw
Email: support@luxrypaw.com
Website: https://www.luxrypaw.com