Refund policy

Last Updated: July 2026

At LuxryPaw, we want you and your pet to love every purchase. If you're not completely satisfied, we're here to help.

30-Day Return Policy

We offer a 30-day return window from the date your order is delivered.

To be eligible for a return, your item must:

Returns that do not meet these conditions may not be eligible for a refund.

For hygiene and safety reasons, we cannot accept returns for:

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please include:

After reviewing the information, we will arrange a replacement or refund when appropriate.

If your tracking information shows your package as delivered but you cannot locate it, please contact us as soon as possible.

We may ask you to:

If the package cannot be located after our review, LuxryPaw may provide a replacement at no additional cost, depending on the circumstances.

If you are returning an item because you changed your mind or ordered the wrong product, you are responsible for the return shipping costs.

If the return is due to:

LuxryPaw will cover the return shipping costs.

Once we receive and inspect your returned item, we will notify you of the outcome.

If your refund is approved, it will be processed to your original payment method.

Please allow 5–10 business days for your financial institution to process the refund after it has been issued.

If you receive a defective or incorrect product, please contact us. We will gladly assist you with a replacement when applicable.

Orders may be canceled before they have been processed for shipment.

Once an order has been shipped, it cannot be canceled and must follow the return process described above.

If you have any questions about returns or refunds, please contact us:

LuxryPaw

Email: support@luxrypaw.com